Support
Need Help? We’re Always Here for You.
At Mojo Broadband, we believe great internet comes with great support. Whether you’re troubleshooting a connection issue or just have a quick question — we’ve got your back. Reach our friendly support team anytime:
Support 480-575-7550 Support@mojobroadband.co
Residential Sales 480-300-4415 Sales@mojobroadband.co
Commercial Sales 480-575-8230 Sales@mojobroadband.co
Troubleshooting Tips
A
No Internet Connection?
Start with these basic steps:
1. Check internet connection on more than one of your devices to determine if the issue is with device or internet.
B
Verify
2. Verify both the router and PoE (power over internet) injector are plugged in to power correctly. There should be a blinking light on the router, and a solid light on the PoE.
C
Reboot
3. If powered, unplug both from power for 10 seconds, then plug back in. This reboot can take 10-15 minutes for everything to come back online.
D
Low Signal - Slow Speed ?
Move closer to the router or switch between 2.4, and 5G network. If possible, connect via Ethernet. Make sure no one is streaming or gaming heavily on other devices. Check for any background apps using bandwidth on your device.
Still slow? Contact us and we’ll help optimize your speed.
A
No Internet Connection
Start with these basic steps:
1. Check internet connection on more than one of your devices to determine if the issue is with device or internet.
B
Verify
2. Verify both the router and PoE (power over internet) injector are plugged in to power correctly. There should be a blinking light on the router, and a solid light on the PoE.
C
Reboot
3. If powered, unplug both from power for 10 seconds, then plug back in. This reboot can take 10-15 minutes for everything to come back online.
D
Low Signal - Slow Speed ?
Move closer to the router or switch between 2.4, and 5G network.
If possible, connect via Ethernet
Make sure no one is streaming or gaming heavily on other devices. Check for any background apps using bandwidth on your device. Run a speed test Still slow? Contact us and we’ll help optimize your speed.
E